The Complete Educator’s Guide to Using Skype effectively in the classroom

Check out this 2018 update of using Skype in the classroom, complete with a PDF full of tips to ensure your Skype call goes smoothly!

Increasingly, educators globally are transforming their classroom using Skype to create powerful, authentic, motivating learning experiences for their students.

PDF version of the Skype guide

From connecting with classrooms in other locations to learning about each others’ culture to connecting with content experts — educators are extending learning beyond classroom walls.

So how do you use Skype effectively with your class?

Hopefully this will help!

Here’s our educator’s guide on every thing you need to know about Skype from……

1.  Setting up your account

A. Installing Skype and creating your Skype username
B. Setting up your Skype Profile
C. Updating your Privacy Options
D. Configuring your Audio and Video settings
E. Adding People To Your Skype Account

2.  Using your Skype account

A. Skype Status
B. Sending or Receiving an Instant Message
C. Calling someone who’s on Skype

3.  Using Skype in your Classroom

A. Setting up the equipment
B. Using the microphone and video
C. Being part of the audience
D. Using the Chat window
E. Finding classes and content experts to connect with

Alternatively, here’s The Complete Educator’s Guide to Using Skype effectively in the classroom PDF version — for you to download and print off.

Skype logo

About Skype

Skype is a free application that allows you to call people from all over the world using the Internet.

When you contact another person that uses Skype you talk or chat for free.

Best of all you can tell when another user is online and what their status is so you know if they are available.

Setting up your Skype account:

A. Installing Skype and creating your Skype username

Before you can use Skype you must install it on your computer and set up a Skype account.

Here’s how you do it:

1.  Download and install Skype from the Skype website
2.  Once installed open Skype and you’ll see a start-up screen
3.  Click on Don’t have a Skype Name?

Click on Don't have a Skype name

4. Follow the directions to create a new Skype account and username then click Sign In

  • Remember first impressions count!  Choose your username carefully
  • Choose a username that makes it easier for others to find you and conveys the right impression of who you are

B.  Setting up your Skype Profile

Before adding contacts to your Skype account it is important to set up your Profile.

The more relevant the information you include in your Profile the easier it will be for others to ensure they’re connecting with the right person.

To change your Profile you need to:

1.  Click on the Profile tab

  • or select Skype > Profile > Edit Your Profile from the menu bar

Click on Profile

2.  Change Your Picture by clicking on Choose picture from file


  • or select Skype > Profile > Change Your Picture from the menu bar
  • It’s harder to located the correct contact without a profile picture and you’re less likely to added as contact if you’re using the default avatar.


Changing your profile picture

3.  Add your Country/Region, State/Province, City, Time, website (if applicable), gender and language by clicking on each field or using the drop down menu.

Add your country details

4.  Complete your About Me information.

Add your About Me information

5.  You can check how others will see your profile information by clicking on the Public profile and Contacts only buttons at the top of your Profile page.

Check your Public and private profile

  • Public Profile is what people see when they search for your Skype contact details.
  • Contacts Only are what people who have been added to your Skype account can see.

Public Profile when searched

C.  Updating your Privacy Options

Your privacy settings control who can contact you via Skype, how long your IM history is kept and is used to manage blocked users.  It’s worth adjusting these before getting started using Skype.

By default, only the people on your Contact list are able to:

  1. See your profile picture
  2. Application share their screen
  3. Video talk with you
  4. Send IM’s

While anyone on Skype who searches for you can add you as a contact or call you.

To change your privacy settings select Skype > Privacy in the menu bar.

Skype > Privacy

What privacy options you choose is entirely up to you!

However,  if you want to minimise unwanted calls from anyone you might want to change it to “Allow calls from …. people in my Contact list only”

Changing your privacy settings

D.  Configuring your Audio and Video settings

It’s best to make sure your audio and video is set up properly before using Skype to make calls.

There’s nothing more annoying frustrating than the other person not being able to hear your voice and/or you not being able to hear theirs.

To make calls you’ll need to have either:

  1. Headset with microphone
  2. Microphone with speakers

Equipment for personal Skype calls:

  • In built microphone and speakers on laptops work fine but you may need to adjust the sound setting to prevent the other person hearing their own voice feedback by your computer
  • Comfortable headset with microphone is recommended if you’re planning to use a lot and for extended periods
  • Headset choice is very personal however I use Logitech Laptop Headset H555.  Cheap headsets work just as well
  • Alternatively, use a cheap desktop microphone with speakers
  • Web camera (optional) – dependent on whether you like to video talk

Equipment for Skype calls in classrooms:

  • Desktop microphone
  • Speakers
  • Web camera
  • Interactive white board for display or a data projector if video conferencing with another class

Once your Skype equipment is connected to your computer all you need to do is configure your Audio settings by going to Call > Audio Settings in the menu bar.

Configuring your audio settings

Now just select your Microphone and Speakers from the drop down options.

Selecting your Microphone and Speakers

Repeat the same process to set up your web cam using the Video Settings options.

Testing your Audio, Sound and Video quality is as simple as:

1.  Click on Echo / Sound Test Service

Click on Echo / Sound Service

2.  Click on Call

Click on Call

3.  Now follow the instructions to test your set up using Skype’s automatic sound test service

  • If you don’t hear any sound you’ll need to check your set up

4.  Alternatively, you can click Check Settings to the right of Call.


E.  Adding People To Your Skype Account

To contact people you will need to add their username to your Skype account.

The easiest way of finding someone’s Skype username is to contact them to ask:

  1. If  you could add them to your Skype account
  2. For their username

However, you can easily search for  friends’ Skype account using their email address or name.

You add people to your account by:

1.  Select Contacts > Add a Contact in the menu bar or click on Add Contact.

Click on Add a Contact

2.  Enter their full name, email address or Skype name.

3.  If the Skype account of the person you wish to add is displayed, click Add below the contact.

  • Clicking on their Avatar displays all their profile information
  • If more than one Skype account matches your search, click on view to check out all matches found.

Add a contact

4.  Before the contact can be added, you must send a contact request to that person. Enter some text to introduce yourself and click Send request.

Sending a friend request

5.  The contact will be added to your contact list, but will appear offline until they accept your request.

Accepting a friend request

6.  Once the person agrees to your request, they will be added to your Contact list. You can then make free calls and video calls to that person, and send instant messages and files to each other.

  • Occasionally they won’t receive your notification to add to their contact list – in this situation just ask them to also add your username to their account.

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2.  Using your Skype account:

A. Skype Status

Best part of Skype is you can tell when another user is online and what their status is so you know if they are available.

Skype online status

Some one’s Skype status is showing Available or Away from keyboard are normally near their computer.

However, it good etiquette to send a person a short Instant message and waiting to see if they reply rather than calling them as it might not be convenient, you might be interrupting their work flow or they may not have their audio configured.

Once you’ve engaged in a IM conversation then you can nicely ask them if they mind or if it is convenient to use voice.

Changing your Status is as simple as:

1.  Click on drop down menu next to your status
2.  Select your new Status

Changing your skype status

B.  Sending or Receiving an Instant Message

Sending an Instant message is as easy as:

1. Find the person or group you want to message from your contact list.
2. Their username will load in the main window and you just click inside the conversation box.
3.  Now type your short message and click the blue Send message button, or press Enter on your keyboard.

Sending an Instant message

If someone IMs you, your Recent tab will turn orange and will show a number to to indicate how many new IM you have received.

You’ll also see an orange dot against the person’s name in your contact list who has sent the IM.

New IM messages

To check newly received IM:

1. Click the Recent tab. You’ll see a list of contacts who have recently contacted you using IM.
2. Unread messages are indicated by the person’s name shown in bold with a number next to their name.
3. Click on the person’s name to open up the main window and view the conversation.

Unread IM
4. Type your reply inside the conversation box and click the blue Send message button, or just press Enter on your keyboard.

Other useful things you can do in an instant message include:

1.  Add more people to the conversation to create a group IM

  • Click on Add People
  • Choose their names from the Contact list and click Select
  • Now click Add

Adding other people to an IM

2.  Use emoticons or add small pictures to show how you are feeling

Adding Emoticons

3.  Send documents, photos or videos

Send files

4.  Use Extra features like play games and personalise your Skype.  Read more about Extras here.

C.  Calling someone who’s on Skype

Remember it good etiquette to send a person a short Instant message and waiting to see if they reply before calling them as it might not be convenient, you might be interrupting their work flow or they may not have their audio configured.

Once you’ve engaged in a IM conversation then you can nicely ask them if they mind or if it is convenient to use voice.

Calling someone who’s on Skype is as easily as:

1. Find the person you want to call by looking in your contact list.
2.  Check their Skype status and if they are available click their name. You will see their details in the main window.
3.  Click the green Call button . You should hear ringing. If you don’t hear the other person or they can’t hear you, click the call quality icon in the call bar .
4.  Hovering your mouse over the main window during a call brings up the Skype menu items which you use to access different Skype features.

Accessing Skype features during a Skype call

5.  To hang up, click the End call button.

Click on Call
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3.  Using Skype in your Classroom

Using Skype with your students does require new skill sets to developed.

For good video quality students need to think more about impact of:

  1. Their own movement
  2. Their movement of objects
  3. Where they place objects to display to the other class.

For good audio quality students needs to:

  1. Be confident
  2. Think about what they want to say
  3. Speak clearly and loudly enough
  4. Slow down their speech and avoid use of language specific to their country unless they explain what the term(s) means

The keys to an effective skype classroom session include take the time to:

  • Practise all skills before the Skype session
  • Decide what outcomes you want to achieve and plan the Skype session including the questions, what you want to discuss and show before you start
  • Allocate students different job roles for during the Skype session such as webcam operator, microphone manager, speaker, photographer, film session, IM writers, live bloggers, data recorders

It’s also worth keeping parents and families informed of why and how you’re using Skype in the classroom so they feel comfortable with the process.  Check out Keith Ferrell’s Rationale for using Skype in the classroom and parent permission slip — which he uses to explain the process to his families.

For detailed information on planning and running a Skype session refer to Silvia Tolisano’s:

  1. Skype jobs for Students
  2. Assessment of learning via Skype – excellent explanation of pre-activities, during skype call activities and post activities
  3. A few tips for student filming in the classroom

Equipment for Skype calls in classrooms:

  • Desktop microphone
  • Speakers
  • Web camera
  • Interactive white board for display or a data projector if video conferencing with another class

Below are tips adapted with permission from:

  1. Sue Wyatt’s Improving our Skype Calls
  2. Ann Mirtchin’s Using Skype in the classroom

A.  Setting up the equipment

  • If using a webcam where the videoconference is projected onto an interactive white board for display or via a data projector locate the webcam beside the board, so the speaker can see both the webcam and class they are speaking to.
  • Have a chair near the microphone for speakers to sit on.
  • Have the webcam on eye-level with the speaker so they don’t have to look up or down at the webcam as this will distort the view of the class watching.
  • Set up the desks for students not at the microphone, so they can still be seen by the class you are speaking to.
  • Ensure everything is set up from the start including any objects you want to share.
  • Do a test Skype call with the other teacher before the day so you can both trouble shoot any video and sound issues.
  • Test the equipment before starting class.
  • If you experience issues with the call during the session try switching off the video to see if that helps.
  • Have a management plan for discipline problems before commencing — so you can intervene quickly if needed.

B.  Using the microphone and video

  • Speak clearly and try to slow down your normal speech.  It takes time to adjust to some accents — talking slower helps.
  • Speak fluently with no small talk or swearing.
  • Avoid language that is only from your country unless you explain the meaning to your viewers.
  • When it is your turn to talk, make sure you know what you are going to talk about. Try to explain rather than give a one or two word answer.
  • Show confidence when speaking – this might mean a few rehearsals for some students.
  • If using a desk microphone, hold it straight and speak straight into it, not swinging it side to side
  • Minimise too much movement of objects or people as this can cause blurring
  • Left mouse click on the corner of the main window and drag to increase the window size to enlarge the video and then click on the Show IM icon so you can send IM and watch the video.
  • If not using IM, then just click on Full screen to enlarge the video stream.

Increasing the video size

C.  Being part of the audience

  • Be quiet when someone is speaking on the microphone.
  • Listen attentively when you are not the speaker, as you might know the answer to the question being asked by the other class.
  • Ideally only one person should speak at a time
  • Don’t sit friends near each other as they will tend to distract each other when not the speaker.
  • Sit where you can see and hear the conversation but where it is also easy to get up and go to the microphone.

D.  Using the Chat window

IM is excellent for feedback and questions.

It’s especially ideal when connecting with classes that English isn’t their first language, or when sound quality isn’t good — it’s a great way of  typing in key phrases to ensure information is being understood.

  • Use IM to send a quick message to check the other class is ready before calling.
  • Allocate students to be in charge of the IM conversation during the video conference and provide them clear guidelines of their role.

E.  Finding classes and content experts to connect with

Here’s where you’ll find some connections to get you started:

Skype in the classroom website

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Final thoughts

Would love to hear about your experiences!

What advice have we missed?   What other advice would you give educators using Skype in their classrooms?

And we’d love to hear what you’ve gained from using Skype in the classroom — please leave a comment to let us know.

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62 thoughts on “The Complete Educator’s Guide to Using Skype effectively in the classroom

  1. this is very detailed tutorial on skype but its interesting to read whole and interestingly i am in need to setup a new account for video conferencing need. I will prefer skype as per your views.

  2. Hi, i have question. Can i create and use a skype account with my picture and mobile number , but with my son’s name? Will it be considered as false identity? Thanks

  3. Sue – I’ve been a Skype fan for years, but for classroom instruction, I’d think something like RHUB would be preferable. It has more online collaboration options. 

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  5. Hi Sue,
    Thanks for such a very informative article about using Skype in the classroom !! I have used Skype with my students to interview native professionals, giving my students the chance to speak to a native and know alot about other cultures, esp if we are studying about these countries.
    Every time I use Skype in such international interviews, I gain more experience. My students’ last interview with Graham Stanley was a great success. We have taken photos, recorded the interview using MP3 Skype recorder, which was of great use for my students who were able to re-listen to the interview and get all the information they missed during the live interview.
    I have also created a phtotpeach video presentation using the photos of the interview. They got lovely comments from teachers and friends all around the world, which was very motivating and rewarding for them !!
    I used to ask my students for their instant feedback directly after the interview to get their real feelings of how was the experience to them. Analysing their feedback, I could see how students could get the educational, cultural, … aims of these interviews.

  6. Hi!
    Thank you so much for creating this page! It has really helped me a lot of information! Thank you for all of the effort you put in to making this blog an awesome and helpful one! Thanks!!!

    1. I showed them my viison for the year, which I created over the summer and then I showed them the viison video the kids came up with last year. Then they broke into teams and just spoke to each other. We then then shared our ideas, picked our wording, and wrote it into the Animoto – I have the free educator account. After that the kids looked through the pictures, picked the ones they liked, picked the music etc and then finished it. My classroom was pretty chill while we did this, the kids were talking and hanging out wherever they wanted to as long as they could see the screen. It was very relaxed and together. I hope this helps.

  7. Hello,

    What are the messages (or names) that are grayed out under my contacts? Some have them, some don’t.


  8. Wow – this was a great guide on using SKYPE. Thank you. I have used Skype to do contests between classes that I have in multiple buildings. I have also had students who Skyped with relatives who were soldiers in Iran who used those interviews as part of their class presentation. Some authors have done school “visits” using Skype. A teacher from another school district and I Skyped so that our classes could see what projects the other students were doing in their tech class.

    1. Since I am part of the baby boomer generation, at times I hesitate to use some technology until I know what I am doing. For students in my high school classrooms (and younger), they show no hesitation and charge right in. I have a 10 year old cousin in Australia that feels completely at home on Skype and sometimes has to coach me to remember to click on the video button when we talk! Do you find that the young people today avoid “reading directions” and jump right in?

      1. Hi Rhonda,

        Absolutely! High school students today are used to video games and computer programs that are “intuitive.” This means that instructions are no longer necessary. The program teaches the reader as it goes. Experiential learning at its best! 😉 JL

  9. As always, a great, thorough, pertinent post. Thank you! We’ve recently begun Skyping in my school and have had some amazing experiences. We’re set up a “Skype-in Friday” where for 30 minutes each Friday morning, parents and grandparents can Skype-in and chat with their child/grandchild to get a summary of the week’s learning.

  10. I just tried to leave you a nice comment about your article but it kicked it back as duplicate, which it’s not. Very strange. Well if this one goes through thanks for the article. It was very informative.

  11. Wow what a wealth of information on setting up skype. Came in handy when my 10 year old son wanted me to setup skype for him. Just one more thing I have to monitor now. Thanks for the info though.

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